Terms and Conditions
The following terms and conditions are the basic agreement between you as a customer and us as a tour operator.
Booking and purchase
You can book and pay for excursions or activities in our website, or via e-mail (email@example.com). We will need your name, address, email address and phone number to be able to contact you in case of any modification or cancellation on the tour.
You will be responsible for notifying us regarding any changes on your reservation.
Names of all participants must be included and they will have to match with their valid photo ID.
Reservations are only confirmed when the online payment is completed. After the payment is approved, you will receive an e-mail with the booking confirmation.
If you booked online, you must bring your booking confirmation email when you arrive. This is personal and you must present it along with your valid photo ID.
Cancellations from Greenland Fiord Tours
Greenland Fiord Tours has the right to cancel tours or activities in the following cases: technical problems with the boat, bad weather, ice conditions, not enough participants, staff illness or any other problem out of Greenland Fiord Tours’ reach. If any of these circumstances may occur, the tours or activities will be cancelled and the full amount will be refunded. Greenland Fiord Tours will always try to find the best alternatives and maybe even reschedule for a different time or day in order to fit in with our guest’s visit program.
If the customer cancels the tour or activity before:
- 30 days, 90% will be refunded.
- 21 days, will be charged 50% of the price.
- Less than 72 hours before the tour starting date, will be charged 70% of the price.
There can be delays while getting in to Greenland. Greenland Fiord Tours won’t take responsibility for these delays, however, will try to find alternative options if this affects the trips or activities that you have already paid for.
Luggage and equipment
You can bring luggage or equipment at your own risk. Greenland Fiord Tours is not responsible for damage of the passenger’s luggage or equipment.
Greenland Fiord Tours reserves the right to change the tours or activities prices at any time without further notice. This is not likely to happen, however, they can be exceptions.
Personal data is never disclosed to third parties unless you explicitly make a commitment to this.
Greenland Fiord Tours never collects personal data without you having provided this information upon registration, purchase, participation, etc. The information collected might include: name, address, postal code, e-mail, gender, age, interests, preferences and knowledge of different topics.
Personal information is used to complete the purchase or service that the information is collected for. The information is also used to gain greater knowledge of you and other users of the website. This use can include studies and analysis aimed at improving Greenland Fiord Tours products, services and technologies, as well as displaying content and advertising tailored to your interests and hobbies.
Contact regarding personal data
If you want access to your personal information registered at www.greenlandfiordtours.com, want to know which personal data is being processed about you, if incorrect data is registered or you have other objections, feel free to letting Greenland Fiord Tours know. You have the opportunity and right to be informed of which information is registered about you, and you can object to a registration in accordance with the rules of the Personal Data Act.
If it turns out that the information or data processed about you is inaccurate or misleading, you have the right to demand that it be corrected, deleted or blocked. You can revoke your consent at any time. And you also have the opportunity to complain about the processing of information and data regarding you. Complaint should be submitted to the Data Inspectorate, cf. section 58 (1) of the Personal Data Act.
Protection of personal data
According to the Personal Data Act, your personal information must be kept safe and confidential. Greenland Fiord Tours stores your personal information on restricted access computers located in controlled facilities, and the safety parameters are constantly verified to make sure your user’s information is properly managed and with due regard to your rights as a user. However, Greenland Fiord Tours cannot guarantee 100 per cent security for data transfers through Internet. This means that there may be a risk that others unlawfully enforce access to information when data is transmitted and stored electronically. You thus disclose your personal information at your own risk.
Personal data will be permanently deleted or anonymized when the purpose for which they were collected is terminated. Personal data could be stored for a maximum of 12 months after use.
Company name and contact information
- Greenland Fiord Tours ApS
- Post Box 91, 3961 Uummannaq – Greenland
- Phone: +299 26 26 26
- Email: firstname.lastname@example.org
- Web: www.greenlandfiordtours.com
- CVR / GER no.: 12924828